Customer support

Tel: +61 2 9459 3366
Fax: +61 2 9459 3301

Transacta has formal support and maintenance structures, procedures and agreements with dedicated support personnel that are available to assist our customers. Please use the download forms below to access these services.

Support manual

Our support manual contains the processes and procedures a customer should follow to raise an issue with Transacta support. It also contains the issue form you are required to send in.

Support manual (PDF)

System access

If we require access to your systems in order to provide support, please download, fill out and send to us a Request for System Access form.

Request for System Access (Word)